Category: AI in Cybersecurity

Friend or Foe? AI & the Contact Center Agent First, many use cases were already within the customer service sphere in more complex forms. By leveraging these models, contact centers may unlock various use cases, from tracking agent soft skills – including active listening, rapport building, and empathy – to isolating vulnerable customers. Typically, these…

Customer Engagement In 2024: The Ultimate Guide Additionally, Hootsuite’s AI-driven analytics provide insights into the best times to post, engagement metrics, and competitive benchmarks, helping businesses optimize their social media strategies. At CEO Warrior, our master advisors are highly skilled in helping our home service members learn to use AI effectively for demand generation, content…

Wild Robot Could Make a Great Game But Would Have Stiff Competition Ultimately, a self-emptying base will make your robot vacuum cleaner more versatile. Thankfully, many manufacturers make robot vacuums that are suited for cleaning up after pets. Models like the iLife V3s Pro and the Roomba S9, scored the best in our robot vacuum…

7 Real Examples of Companies Using Chatbots for Business The expansion of AI applications in operational tasks will streamline processes, reduce costs, and enhance service quality, with more sophisticated autonomous agents like Swifty becoming standard. However, it’s important to remember that the most successful AI implementations are those that maintain a balance between automation and…

From chatbot to top slot effective use of AI in hospitality The secondary, but equally important consideration is that through the adoption of automation the byproduct is historical and behavioural information. This information, normally not previously existing prior to automation is then able to be stored, shared, analysed and used to improve the aspect of…

AI Customer Support: The Use Cases, Best Practices, & Ethics The AI revolution isn’t just driving the creation of higher quality chatbots (with generative AI). There’s also an incredible opportunity for businesses to leverage AI across a range of channels, including in the voice landscape. With the right support, business leaders can stay ahead of…